I. ORAL COMMUNICATION
Speak With Confidence (SWC)
When a manager or supervisor is invited to speak, the first thing that enters his mind is fear. "What do I say?" "How will I do it?" SWC is a confidence building program emphasizing speech and personality improvement through public speaking exercises. Topics include writing a speech, how to sound more enthusiastic, becoming more interactive when speaking in front of an audience, appearing more confident and authoritative when dealing with customers and high positioned people, leading meetings, etc.
Strategies for High Impact Presentations (SHIP)
Business Presentations need more careful preparation in order to create a strong impact on its target audience. SHIP focuses on the major elements of a presentation such as the audience, the content, the approach or delivery, the visual materials, the venue, and the presenter himself. The interactive exercises build in the participants the confidence in writing presentation contents and in facing discriminating audience, the skill in creating more straightforward but attention getting visuals and the latest trends in interactive presentation.
Communicating With Customers (CWC)
A program for frontliners designed to build confidence in facing intimidating clients, develop fluency in speaking English with customers, become more assertive in selling and be more customer-friendly. Very high in role- playing and scripting, this program presents various customer situations such as approaching a customer, developing rapport, selling, handling complaint, handling objections, going the extra mile, etc. This course is recommended as a six four-hour-session spread over six weeks.
Facilitation Skills (FS)
One way communication in department meetings and training programs has long been obsolete yet not everybody knows how to involve staff or participants. It takes certain skills in facilitating. This course presents what facilitation is, when to use it, the different activities used, and the steps in facilitating. Focus will be given on delivery, processing of responses, techniques in drawing involvement and motivating participants to think and speak.
Training the Skills/Service Trainer (TSST)
A unique train-the-trainer course which focuses on individualized training. The trainer is taught how to design a skill module, break down a skill into actionable steps, deliver it with utmost participant involvement, and check practice application. This is ideal for service tasks like what to say and what to do when with customers; also ideal for technical skills like filling up forms, operating a machine, etc. Emphasis is on the trainer's style and techniques that would ensure a very high percentage of skill transfer.
